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COVID-19 POLICY

 Please read below so that you are familiar with the new procedures that are now in place. 

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Booking Policy

By making an appointment you agree that you:

  • Are not in an ‘at risk’ category (eg. medical conditions, pregnant, elderly)

  • Have not been symptomatic within 1 week prior to your appointment

  • Have not come in to contact with anybody symptomatic within 1 week prior to your appointment

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Attendance Policy

By making an appointment you agree to:

  • Bring and wear a mask, otherwise a mask will be provided to you .​

  • Attend your appointment alone​

  • Arrive as close to your appointment time as possible​

  • Bring your own water if needed​

  • Key workers, if coming from work, must change out of work clothing and shower before attending​

  • Payments should be made ahead of time by bank transfer or online payment.
    If paying cash you must bring the exact amount and place it in the container provided

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On the day of your treatment, please check your temperature, and consider if you are experiencing any Covid-19 symptoms: 

  •    Dry persistent cough

  •   Temperature over 37.8° C

  •   Lack of taste or sense of smell


If you have any of these symptoms, please get in touch to postpone or cancel your appointment.

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You will not be charged for a late cancellation due to Covid related symptoms/exposure. 

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For all clients:

All consultations and intakes will be carried out during a phone call before your appointment whether you are a new or existing client. Guidelines recommend that in person time is reduced and so this will allow our face to face time to solely be for your treatment.

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There will also be a consent form to complete regarding exposure to Covid-19. If you are considered a high-risk client, it may not be possible to go ahead with your massage. ​

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You will be asked to leave your shoes and coat by the entrance.

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Hand sanitiser will be available in the treatment room. 

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Treatment Policy

Throughout the pandemic, I will be following guidelines issued by the government, NHS, other relevant authorities and my professional association, the Federation of Holistic Therapists, regarding safe and hygienic practice and the use of any personal protective equipment (PPE).

COVID-19 Risk Assessment

I have carried out a full risk assessment, in line with guidance from the Health and Safety Executive (HSE), in order to:

  • identify what work activity or situations might cause transmission of the virus;

  • think about who could be at risk;

  • decide how likely it is that someone could be exposed; and to

  • act to remove the activity or situation, or if this isn’t possible, control the risk.

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Health screening

Prior to seeing any of my clients, I will:

  1. Monitor my own health and deferring treatments if I have COVID-19 or symptoms of COVID-19.

  2. ​Contact my clients 24 hours in advance and deferring any treatments if:

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  • They have COVID-19 or symptoms of COVID-19;

  • Are clinically extremely vulnerable and shielding;

  • Anyone in their household has COVID-19 or symptoms of COVID-19;

  • They have been in close contact with someone who has symptoms of COVID-19 in the past 14 days;

  • They have been contacted by the NHS Test and Trace Service and told to self isolate.

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3. Ask my clients to call and cancel and defer treatment on the morning of their appointment if they have a temperature or other symptoms of COVID-19.

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Enhanced cleaning and hygiene measures

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  • Doors/windows will be left open, when suitable, to increase ventilation

  • All surfaces will be intensively cleaned and sterilised before/after every appointment

  • Extra time will be left between appointments to allow for deep cleaning and to eliminate patient overlap

  • I will wear mask and visor at all times and replaced before/after every appointment

  • All single-use items, such as towels and couch roll will be replaced between clients.

  • Strict personal hygiene measures will also be adhered to, including regular handwashing/ sanitising.

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Adapting or restricting treatments

It may be necessary for me to adapt or restrict certain treatments, in order to reduce the risk of spreading COVID-19 and/or protect my clients’ health and safety. Any clients likely to be impacted will be advised as soon as possible.

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Maintaining social distancing

Please note that while many treatments involve close contact, I will be observing social distancing measures wherever possible. This might include, for example, maintaining an appropriate distance during the consultation process, and when arriving and leaving for an appointment.

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Cancellations policy

If a treatment is cancelled or deferred at short notice because my client has COVID-19 or has symptoms of COVID-19, any standard cancellation fees will be waivered. The client will be asked to kindly confirm in writing that their appointment has been cancelled or deferred because they have COVID-19 or symptoms of COVID-19.

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